Monday, June 1, 2009

Short Sales Anonymous

Hello, my name is Julie and I've been in a short sale since January...

Sometimes what is very obvious from the perspective of an agent, is not obvious at all to a Buyer. I recently experienced the isolation of my Buyers who are participating in short sales which feel as if they are going on forever. And some of them are.

I don't know exactly what it looks like from the Bank's perspective, but I suspect it's a system overwhelmed and overworked, hit hard by an avalanche of work without efficient systems to make sense of the work load. There are probably a lot of people getting blamed and repremanded for situations beyond their control, living under a daily barage of criticism and abuse. With all the public scrutiny, there is no time to say stop and let's take a breath and come up with better systems and solutions to this problem.

But from a Buyer's perspective, from someone who has written a contract and a sizeable check, made the commitment to buy that home and go through the transaction, it just doesn't make any sense at all, not only for how long a time it takes but the lack of communication which also feels like a lack of professionalism and just basic good manners. It's like being stood up for something really important or being in relationship by yourself.

I won't speak for the banks by any means as I am not in their shoes and do not know everything that goes on behind the scenes. But I will say to Buyers, you are not alone. Not only do other Buyers share your frustration, but also the Agents who are working much harder than anyone ever sees are working against a tide of disrespect and lack of cooperation and communication and even financial compensation.

It's a situation that needs to be addressed. And unfortunately, we are in it together. Mostly what we can offer you as agents is our hard work and compassion and communication. Stay in touch with your agents and use information to make educated decisions about your short sale and whether the risks make sense and whether you can end up with a really great home at a really great price. I wish you the best!

1 comment:

Gretchen said...

Very well said, Harriet! I think you've hit the nail on the head with the perspective of the buyer and their Realtor. Your post should be required reading for all short-sale department bank employees.